At www.heydudo.com ("we", "our", "us"), we are committed to protecting your privacy while delivering exceptional oral care experiences that promote brighter smiles and lasting confidence. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, make purchases, or engage with our premium oral health services.
By accessing or using our website, you consent to the data practices described in this policy. If you do not agree with any aspect of this policy, please discontinue use of our services immediately.
We collect various categories of personal data to provide seamless and personalized oral care experiences:
Identification Data: Full name, email address, contact number, and shipping/billing addresses required for order processing and delivery verification of our gentle, natural oral health products.
Financial Information: Encrypted payment details including credit card numbers or digital wallet information processed through PCI-compliant gateways to ensure secure transactions.
Transactional History: Comprehensive records of purchases, returns (processed within 3-5 business days, extended to 5-7 business days during peak seasons), exchanges, and product preferences for customized recommendations.
Technical Data: Device identifiers, IP addresses, browser specifications, and cookie data collected through automated tracking technologies to enhance your browsing experience.
Health Preferences: Optional information about oral care routines and product preferences to help us suggest the most suitable solutions for your dental wellness journey.
Your information enables us to deliver exceptional oral care service through:
Order Execution: Processing payments, arranging international shipments (delivery timeframe: 7-21 business days), and managing extended return windows (21-day return policy from delivery date).
Customer Relationship Management: Providing personalized product recommendations, oral care consultations, and handling after-sales support requests to ensure your complete satisfaction.
Service Enhancement: Analyzing browsing patterns and product interactions to optimize website functionality and develop new oral care solutions that align with your lifestyle.
Security Protocols: Implementing fraud detection systems and cybersecurity measures to protect sensitive personal and financial information.
Legal Compliance: Meeting tax obligations, customs documentation requirements, and regulatory reporting standards across international markets.
We maintain strict confidentiality standards while collaborating with trusted partners:
Logistics Partners: Selected courier services receiving limited shipment information for delivery coordination of our oral care products worldwide.
Payment Processors: Certified financial institutions handling transaction authorization without storing full payment details to ensure financial security.
Analytics Providers: Trusted third parties assisting with website performance measurement using anonymized data sets to improve user experience.
Legal Authorities: Disclosure only occurs when mandated by court orders or governmental regulations in compliance with international laws.
We never sell customer databases or permit unauthorized commercial use of personal information, maintaining the trust you place in our brand.
Our sophisticated cookie framework includes:
Essential Cookies: Session management and shopping cart retention for uninterrupted browsing and seamless shopping experiences.
Preference Cookies: Storage of language selections, regional settings, and product preferences for personalized displays and recommendations.
Analytical Cookies: Collection of aggregated usage statistics to improve site architecture and enhance your oral care shopping journey.
Marketing Cookies: Non-intrusive tracking for relevant promotional content about new oral health products and special offers.
Comprehensive cookie controls are available through our preference center, accessible via website footer, allowing you to customize your tracking preferences.
We employ enterprise-grade protections including:
Transport Layer Security (TLS) 1.3 encryption for all data transmissions to protect your sensitive information.
Tokenization of payment credentials with industry-leading processors to ensure financial data remains secure.
Regular penetration testing and vulnerability assessments conducted by cybersecurity specialists to maintain robust protection.
Multi-factor authentication protocols for administrative system access and customer account protection.
While we implement rigorous safeguards, absolute security cannot be guaranteed for electronic communications transmitted over the internet.
Subject to jurisdictional regulations, you may exercise:
Access Rights: Request copies of personal data in machine-readable format for transparency and control.
Rectification Privileges: Update inaccurate or incomplete information through account settings or customer service assistance.
Erasure Requests: Demand deletion of non-essential data where legally permissible and not required for ongoing service provision.
Processing Restrictions: Limit certain uses of personal information while maintaining essential service functionality.
For assistance with these rights, contact our Data Protection Officer at [email protected].
Our website may contain references to third-party platforms for complementary oral health services and information. These external sites operate under independent privacy policies beyond our jurisdiction, and we recommend reviewing their policies before engagement.
This Privacy Policy undergoes periodic review to reflect operational changes and evolving data protection standards. Significant modifications will be announced through prominent website notices for 30 days prior to implementation. The "Last Updated" date indicates the most recent revision, ensuring you remain informed about how we protect your information.
