At www.heydudo.com, we believe that achieving a brighter, more confident smile should be as gentle and natural as the journey our products take to reach you. Our shipping procedures are thoughtfully designed to mirror the same care and quality we put into our oral health products—ensuring your items arrive safely while maintaining transparent, realistic timelines that prioritize product integrity over rushed delivery.
Every order is handled with the utmost attention to detail, undergoing quality checks and secure packaging within 3–5 business days after your payment is confirmed. During peak seasons or special promotions, processing may extend to 5–7 business days to uphold our commitment to quality and ensure that each product meets our high standards for a natural, pleasant user experience. You will receive email updates at key stages, and we will notify you promptly if any unexpected delays arise beyond our standard processing window.
Once your order leaves our facility, transit begins with care. Domestic shipments within the United States typically take 7–14 business days via our standard shipping service. For international destinations such as Canada, the UK, EU countries, and Australia, delivery generally requires 14–21 business days. These extended timeframes account for customs inspections and our dedication to ensuring that your oral care products arrive undamaged and ready to enhance your daily routine. We partner with reliable carriers who understand the importance of handling health and wellness products with specialized attention.
We currently ship to the United States, Canada, United Kingdom, European Union nations, Australia, Japan, and select regions in the Middle East. A full list of available destinations is displayed during checkout, based on our current logistics capabilities and partnerships.
We are pleased to offer Free Shipping (US$0 shipping fee) on all orders with no minimum purchase required.
Domestic Orders: 7–14 business days
International Orders: 14–21 business days
Shipping Fee: US$0 (no hidden costs).
Shipping Method: All orders are shipped via our standard shipping service.
Processing Time: Orders are processed within 3–5 business days.
Delivery Time: Standard delivery takes approximately 7–15 business days, depending on the destination.
Coverage: Free shipping applies to all regions we currently ship to.
Every order qualifies—enjoy shopping with absolutely no shipping charges.
Delivery times are estimates and may vary based on destination, local postal services, customs procedures, and other external factors.
Once your order ships, you will receive a shipping confirmation email that includes tracking information for your convenience.
We are committed to providing transparent, hassle-free shipping—every order ships free, always.
For international orders, please note that any applicable duties, taxes, or customs fees are the responsibility of the customer, unless otherwise stated. We recommend checking with your local customs office prior to placing an order, especially for higher-value items, to avoid any unexpected charges. Unclaimed parcels may be subject to a restocking fee and return shipping charges, as we strive to maintain a smooth and efficient process for all our customers.
To ensure the safe receipt of your order, we require an adult signature upon delivery for all shipments. In the event that delivery is not possible after three attempts, the package will be returned to our facility. Reshipment fees may apply in such cases. For security and reliability reasons, we do not deliver to parcel lockers or freight forwarding addresses.
As soon as your order is dispatched, you will receive an email with a real-time tracking link, allowing you to monitor its journey. Should you need any assistance or personalized updates—including support with international customs clearance—our dedicated customer care team is here to help. Feel free to reach out to us at [email protected] for a smooth and confident shopping experience.
Please note that during holiday periods, such as from December 24 to January 2, shipping and processing may be temporarily paused. Additionally, in cases of extreme weather or other unforeseen events, deliveries may be delayed to ensure the safety and quality of your products. We appreciate your understanding as we navigate these situations to provide you with the reliable service you deserve.
