Welcome to www.heydudo.com ("Site"). By accessing or using this Site, you agree to be bound by these Terms of Use ("Terms"). These terms govern your interaction with our premium oral care platform, including browsing, purchasing, and engaging with content related to our gentle, naturally formulated products designed to enhance your oral health and brighten your smile. Please read them carefully before making any purchases.
The Site is designed exclusively for personal, non-commercial use by individuals seeking quality oral care solutions that promote a natural, comfortable experience. You expressly agree not to: (1) utilize automated bots or scraping tools to extract product information (which would compromise our carefully developed formulations), (2) engage in commercial resale of items purchased from our collection (as we maintain strict quality control through direct sales to ensure product integrity), or (3) interfere with site operations through any means (including but not limited to manipulating pricing systems or disrupting checkout processes). Violations may result in immediate account termination and legal action to protect our brand's commitment to delivering safe, effective oral care.
All visual and textual content displayed on the Site—including but not limited to product imagery, detailed descriptions, logo designs, and educational materials—constitutes the exclusive intellectual property of www.heydudo.com or its authorized licensors. This encompasses our distinctive branding, formulation patents, and proprietary product designs which are protected under international copyright, trademark, and design patent laws. Any unauthorized reproduction, modification, distribution, or commercial exploitation of this content—whether for educational, competitive, or personal purposes—is strictly prohibited without our express written consent.
While we make every effort to ensure complete accuracy in product representations—including ingredient transparency (noting that individual sensitivities may vary), precise usage instructions (with detailed guidance provided), and benefit disclosures—occasional discrepancies may occur in our carefully crafted product descriptions. We reserve the unilateral right to correct any discovered inaccuracies (such as misrepresented formulation details or pricing errors) without prior notice, and may consequently cancel affected orders at our discretion. In such cases, customers will receive prompt notification and full refunds processed within 5-7 business days.
To maintain equitable access to our quality oral care products, we may implement purchase restrictions on select items (particularly during promotional periods or new product launches). We expressly prohibit commercial-scale orders and reserve the right to cancel any transactions exhibiting characteristics of resale activity (including but not limited to bulk purchases of identical SKUs, shipping to freight forwarders, or suspicious payment patterns). Our platform exists to serve individual customers who value the gentle, effective nature of our oral care solutions.
All orders undergo careful preparation before dispatch. Processing typically requires 3-5 business days (excluding weekends and holidays) to ensure each product meets our quality standards. During peak seasons, processing may extend to 5-7 business days. International shipments may require 10-21 business days for delivery, subject to customs clearance procedures beyond our control. Customers will receive shipment tracking information via email once their order enters the fulfillment pipeline.
We offer a 21-day return window from the delivery date for unopened, unused items in their original packaging. Return shipping costs are the customer's responsibility unless the return results from our error. Refunds will be processed within 14 business days of receiving the returned merchandise at our facility. For hygiene reasons, opened personal care products may only be returned if the protective seal remains intact and the product is unused. Exchange requests are subject to current inventory availability.
The Site may feature curated links to educational content from dental health publications, expert collaborations showcasing our products in proper usage contexts, or complementary oral care accessory providers. These third-party resources operate independently from www.heydudo.com, and we expressly disclaim responsibility for their content accuracy, privacy practices, security protocols, or transactional reliability. We encourage users to thoroughly review all third-party terms and conditions before engaging with external platforms.
The Site and all its content are provided on an "as available" basis without representations or warranties of any kind, whether express or implied. We do not guarantee: (1) uninterrupted site accessibility (particularly during high-traffic periods or product launches), (2) perpetual inventory availability of specific products (as some items may be seasonal or limited edition), or (3) absolute immunity from technological disruptions that may temporarily affect browsing or purchasing capabilities. Customers assume all risks associated with electronic commerce transactions.
To the maximum extent permitted under applicable law, www.heydudo.com shall not be liable for: (1) carrier-related delivery delays (including but not limited to weather disruptions, customs holdups, or logistical errors), (2) inventory unavailability following order placement, (3) consequential damages arising from Site usage (such as opportunity costs from temporary service interruptions), or (4) third-party actions involving our products (including unauthorized reseller claims or misrepresentations). This comprehensive limitation applies regardless of whether we were advised about potential damages, allowing us to focus resources on delivering exceptional oral care products rather than litigating peripheral claims.
We reserve the right to modify these Terms periodically to reflect operational evolutions (such as new payment processor integrations or product safety initiatives), legal compliance requirements, or enhanced customer service protocols. Material changes will be conspicuously posted on the Site with a minimum 30-day advance notice before taking effect. Continued use of the Site following such modifications constitutes irrevocable acceptance of the revised terms—essential for maintaining our commitment to transparent business practices in the oral care e-commerce sector.
For questions regarding these Terms or any other inquiries, please contact our Customer Care team at [email protected]. We typically respond to substantive inquiries within 48 hours, with extended response times during promotional periods or new product launches.
