All transactions through www.heydudo.com are secured with advanced encryption technology to ensure your payment information remains protected. We accept major credit cards including Visa, Mastercard, and American Express, along with PayPal for your convenience. Your payment must be fully processed before we begin preparing your order for shipment. In the rare event that payment authorization encounters issues, we reserve the right to cancel the order while maintaining our commitment to gentle, transparent customer service. For international customers, please note that currency conversion fees may apply based on your financial institution's policies, though we strive to keep our pricing as natural and straightforward as our products.
Following your successful purchase, you will receive an automated order confirmation email containing all essential details about your selection. This confirmation serves as your official receipt and includes comprehensive information about the products you've chosen, pricing breakdown, and anticipated shipping timeline. We encourage you to review this confirmation thoroughly to ensure everything aligns with your expectations, as it represents the mutual understanding between you and our brand dedicated to enhancing your oral care experience. Should you notice any inconsistencies or have questions about your order, please reach out to our customer care team at [email protected] within 48 hours of placing your order for prompt assistance.
While we maintain meticulous inventory management to ensure product availability, occasional overselling may occur during high-demand periods for our popular oral care products. In such circumstances, we will notify you via email within 72 hours of purchase with available options. You may choose to wait for the next available shipment (typically 3-4 weeks) or receive a complete refund processed gently and efficiently. We cannot guarantee the continuous availability of specific product variations shown on our website, as our commitment to quality means we sometimes produce limited batches to maintain our high standards. All items remain subject to prior sale until your order has been fully processed and prepared for shipment.
Each order receives careful attention during our processing stage, which typically requires 3-5 business days to ensure your products are perfectly prepared for their journey to you. During peak seasons or special promotional periods, this processing time may extend to 5-7 business days as we maintain our quality standards. Once dispatched, domestic deliveries generally arrive within 10-18 business days, while international shipments may require 18-28 business days depending on customs processing. You will receive shipping confirmation with tracking details when your order begins its voyage from our facility. Please understand that delivery timelines may vary due to carrier scheduling or customs procedures beyond our direct control.
We stand behind our products with a 30-day return policy from the date of delivery, offering store credit or exchange for items that don't meet your expectations. To qualify for return, products must be unopened, in their original packaging, and show no signs of use. For hygiene reasons, opened oral care products cannot be returned unless defective. To begin the return process, please email [email protected] with your order number and reason for return. Our team will provide detailed instructions and, when applicable, a return shipping label. Approved refunds will be processed within 14 business days of receiving the returned items. Return shipping costs are the customer's responsibility unless the return is due to our error or defective products.
All prices are displayed in USD and include applicable taxes where required by law. We occasionally adjust pricing to reflect changes in material costs, market conditions, or product enhancements while maintaining our commitment to providing exceptional value. If you complete your purchase before any price modification, you will be charged the amount displayed during checkout. Special promotional offers cannot be combined unless specifically stated in the offer terms. International customers are responsible for any customs duties, import taxes, or related fees imposed by their country's regulations, as we strive to keep our pricing as transparent and gentle as our product experience.
For any questions about your purchase or our oral care products, our dedicated customer service team is available at [email protected]. We typically respond within 48 hours during regular business days, though response times may be slightly longer during high-volume periods. When contacting us, please include your order number and specific concerns to help us provide the most efficient and personalized assistance. Business Address: Phone:
