Every Heydudo order receives careful attention to ensure our oral care products meet your quality expectations. As part of our commitment to natural ingredients and gentle formulations, order processing typically takes 3-5 business days (extended from standard e-commerce timelines to accommodate our quality control procedures). During peak seasons, processing may extend to 5-7 business days. Order cancellations are accepted within 48 hours of purchase by emailing [email protected]. Beyond this period, your order enters our fulfillment system and cannot be canceled, though our generous return window provides ample flexibility for reconsideration.
We confidently stand behind our gentle, effective oral care formulations. You may return unopened products in their original condition within 30 days of delivery (significantly extended from industry standards). For exchanges of unsuitable products, we allow 45 days to account for international shipping variations while maintaining product freshness. Initiate returns through www.heydudo.com and select your preferred resolution. Please note: Opened personal care items and specially formulated products marked "Final Sale" cannot be returned for hygiene reasons.
To maintain our hygiene standards and product integrity, returns must: (1) Show no signs of usage, tampering, or broken seals (2) Include all original packaging with intact safety seals (3) Contain all accompanying components and documentation. Our quality team conducts comprehensive inspections upon return receipt. Products failing to meet these standards will be returned to you at your expense within 14 business days with a detailed assessment report explaining the decision.
Refunds require 10-14 business days after we receive and inspect your return—this extended timeframe ensures thorough verification of product condition and authenticity. The refund amount excludes original shipping charges and any return shipping costs. For payments processed through PayPal or credit cards, allow an additional 3-5 banking days for the refund to reflect in your account statement after our processing completion.
Customers are responsible for return shipping costs unless the return results from our error (incorrect/damaged item shipment). We strongly recommend using tracked and insured shipping methods—Heydudo cannot assume liability for return packages lost in transit. For exchanges exceeding $150 in value, we provide prepaid shipping labels (deducted from your refund if the label goes unused).
Report manufacturing defects or shipping damage within 10 days of delivery by emailing [email protected] with detailed photographs/videos. We'll arrange complimentary return shipping and prioritize replacement shipment (subject to availability) or process a complete refund including original shipping fees. This exception to our standard policy demonstrates our dedication to your complete satisfaction with our premium oral care experience.
Personalized oral care kits and limited-edition formulations are considered final sale. For holiday season purchases (November 20 - December 31), the return window extends through January 31. Subscription program memberships follow separate cancellation policies—refer to your account dashboard. Heydudo reserves the right to limit returns from customers demonstrating excessive return patterns (exceeding 50% of total orders) to maintain sustainable business practices.
For return authorization or policy clarification, contact our Customer Care Team at [email protected] (response within 48 hours). Always include your order number and supporting photographs for damaged items. Visit www.heydudo.com for live chat assistance during standard business hours PST.
